All items purchased on sale and during promotions are final sale and not are eligible to be returned. During this promotion, all prices are subject to change without warning and there will be no price adjustments. If you experience any issues with your order please reach out to support@victoriaemerson.com to talk with our team.

Full priced items (excluding earrings) purchased before the promotion can be returned within 30 days of receiving. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all attached tags, and in its original packaging. All sale items, earrings (including full priced earrings), gift cards, mystery gifts, and surprise gifts are final sale and not are eligible to be returned.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping:

A prepaid label will be generated to process your return. The cost of the prepaid shipping label will be deducted from your refund. Shipping costs are non-refundable.

Restocking Fee:

A restocking fee of $5 per item returned will be applied and deducted from your refund.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@victoriaemerson.com.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@victoriaemerson.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Items purchased before, during, or after our Black Friday Early Access Sale are not available for price adjustments.

Return Abuse Policy

Our return abuse policy is designed to ensure fair and equitable transactions for all customers. We accept returns within 30 days of purchase with a valid receipt or proof of purchase. However, we reserve the right to limit returns or exchanges in cases of suspected abuse, including excessive returns, fraudulent activity, or misuse of our products. Such instances may result in denial of returns or exchanges, and further actions may be taken as deemed necessary. We appreciate your understanding as we strive to maintain the integrity of our return process and provide excellent service to all our customers.